Frequently Asked Questions
Do you accept walk-in customers?
No. PC Pitstop currently operates by appointment only in the Battle Creek area. Appointment-location details are provided through the scheduling process.
How much is a diagnostic?
Computer diagnostics are $39. The diagnostic fee is credited toward an approved repair unless otherwise stated before service begins.
Will repairs start automatically after diagnosis?
No. Paid repair work begins only after you approve the recommended work and price.
What if my computer cannot be repaired?
No Fix, No Repair Charge means that if PC Pitstop cannot complete the specifically authorized repair, repair labor for that unsuccessful repair is not charged. Diagnostic fees, approved special-order or nonreturnable parts, approved specialist or third-party expenses, and other previously disclosed nonrecoverable costs may still apply.
Do you offer remote support?
Yes. Many Windows and software problems can be handled remotely. Remote support is $39 for the first 30 minutes. Additional time, if needed, will be discussed before continuing.
Do you recover data?
PC Pitstop evaluates logical and software-based data recovery cases including deleted, corrupted, inaccessible, and failing storage. Some physical failures require specialist equipment and may need escalation.
Is data recovery guaranteed?
No. Recovery depends on the condition of the storage device and the damage involved.
Do you sell replacement parts?
PC Pitstop can help identify compatible parts. Purchasing arrangements depend on the repair and will be explained before anything is ordered.
Do you guarantee repairs?
PC Pitstop provides a 30-day workmanship warranty on the repair performed. Separate part or manufacturer warranty terms may apply.
Where are you located?
PC Pitstop serves Battle Creek, Michigan and currently operates by appointment. Appointment-location details are provided through the scheduling process.
Should I bring my password?
Only when access is genuinely necessary. A temporary password or PIN is preferred where possible. Never submit passwords through the public website.